{"id":87722,"date":"2024-02-01T13:13:50","date_gmt":"2024-02-01T06:13:50","guid":{"rendered":"https:\/\/phongvu.vn\/cong-nghe\/?p=87722"},"modified":"2024-04-03T17:13:34","modified_gmt":"2024-04-03T10:13:34","slug":"dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app","status":"publish","type":"post","link":"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/","title":{"rendered":"\u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n Giao D\u1ecbch Chung tr\u00ean Website v\u00e0 App Phong V\u0169"},"content":{"rendered":"\n<p>Ch\u00e0o m\u1eebng Kh\u00e1ch H\u00e0ng \u0111\u1ebfn v\u1edbi website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed <a href=\"http:\/\/www.phongvu.vn\">www.phongvu.vn<\/a> <strong>(\u201cWebsite phongvu.vn\u201d)<\/strong> v\u00e0 \u1ee9ng d\u1ee5ng b\u00e1n h\u00e0ng Phong V\u0169 <strong>(\u201cApp Phong V\u0169\u201d)<\/strong> <em>(Website phongvu.vn v\u00e0 App Phong V\u0169 sau \u0111\u00e2y \u0111\u01b0\u1ee3c g\u1ecdi chung l\u00e0 \u201cWebsite\/ App Phong V\u0169\u201d)<\/em> \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi C\u00f4ng Ty C\u1ed5 Ph\u1ea7n Th\u01b0\u01a1ng M\u1ea1i \u2013 D\u1ecbch V\u1ee5 Phong V\u0169.<\/p>\n\n\n\n<p>Khi \u0111\u1eb7t mua b\u1ea5t k\u1ef3 S\u1ea3n Ph\u1ea9m n\u00e0o tr\u00ean Website\/ App Phong V\u0169, Kh\u00e1ch H\u00e0ng c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u00e3 \u0111\u1ecdc k\u1ef9 v\u00e0 hi\u1ec3u r\u00f5 c\u00e1c \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n Giao D\u1ecbch Chung n\u00e0y. N\u1ed9i dung c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n Giao D\u1ecbch Chung n\u00e0y t\u1ea1o th\u00e0nh m\u1ed9t h\u1ee3p \u0111\u1ed3ng mua b\u00e1n h\u00e0ng h\u00f3a r\u00e0ng bu\u1ed9c v\u1ec1 m\u1eb7t ph\u00e1p l\u00fd gi\u1eefa Kh\u00e1ch H\u00e0ng v\u00e0 C\u00f4ng Ty. Kh\u00e1ch H\u00e0ng \u0111\u1ed3ng \u00fd b\u1ecb r\u00e0ng bu\u1ed9c b\u1edfi \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n Giao D\u1ecbch Chung n\u00e0y.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-6a19b5097d468\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-6a19b5097d468\"  type=\"checkbox\" id=\"item-6a19b5097d468\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_1_Dinh_nghia\" title=\"\u0110i\u1ec1u 1. \u0110\u1ecbnh ngh\u0129a\">\u0110i\u1ec1u 1. \u0110\u1ecbnh ngh\u0129a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_2_Pham_vi_ap_dung\" title=\"\u0110i\u1ec1u 2. Ph\u1ea1m vi \u00e1p d\u1ee5ng\">\u0110i\u1ec1u 2. Ph\u1ea1m vi \u00e1p d\u1ee5ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_3_Gia_ban_san_pham_hoa_don_va_thanh_toan\" title=\"\u0110i\u1ec1u 3. Gi\u00e1 b\u00e1n s\u1ea3n ph\u1ea9m, h\u00f3a \u0111\u01a1n v\u00e0 thanh to\u00e1n\">\u0110i\u1ec1u 3. Gi\u00e1 b\u00e1n s\u1ea3n ph\u1ea9m, h\u00f3a \u0111\u01a1n v\u00e0 thanh to\u00e1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_4_Xac_lap_don_hang\" title=\"\u0110i\u1ec1u 4. X\u00e1c l\u1eadp \u0111\u01a1n h\u00e0ng\">\u0110i\u1ec1u 4. X\u00e1c l\u1eadp \u0111\u01a1n h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_5_Chuong_trinh_khuyen_mai\" title=\"\u0110i\u1ec1u 5. Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i\">\u0110i\u1ec1u 5. Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_6_Giao_nhan_san_pham\" title=\"\u0110i\u1ec1u 6. Giao nh\u1eadn s\u1ea3n ph\u1ea9m\">\u0110i\u1ec1u 6. Giao nh\u1eadn s\u1ea3n ph\u1ea9m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_7_Doi_tra_san_pham\" title=\"\u0110i\u1ec1u 7. \u0110\u1ed5i, tr\u1ea3 s\u1ea3n ph\u1ea9m\">\u0110i\u1ec1u 7. \u0110\u1ed5i, tr\u1ea3 s\u1ea3n ph\u1ea9m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_8_Nghia_vu_cua_Phong_Vu_va_Khach_Hang_trong_moi_giao_dich\" title=\"\u0110i\u1ec1u 8. Ngh\u0129a v\u1ee5 c\u1ee7a Phong V\u0169 v\u00e0 Kh\u00e1ch H\u00e0ng trong m\u1ed7i giao d\u1ecbch.\">\u0110i\u1ec1u 8. Ngh\u0129a v\u1ee5 c\u1ee7a Phong V\u0169 v\u00e0 Kh\u00e1ch H\u00e0ng trong m\u1ed7i giao d\u1ecbch.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_9_Cham_soc_khach_hang_va_giai_quyet_khieu_nai\" title=\"\u0110i\u1ec1u 9. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i\">\u0110i\u1ec1u 9. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_13_Bao_luu_quyen_quyet_dinh_cuoi_cung_cua_cong_ty\" title=\"\u0110i\u1ec1u 13. B\u1ea3o l\u01b0u quy\u1ec1n quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u1ee7a c\u00f4ng ty\">\u0110i\u1ec1u 13. B\u1ea3o l\u01b0u quy\u1ec1n quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u1ee7a c\u00f4ng ty<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_14_Su_dung_Website_App_Phong_Vu\" title=\"\u0110i\u1ec1u 14. S\u1eed d\u1ee5ng Website\/ App Phong V\u0169\">\u0110i\u1ec1u 14. S\u1eed d\u1ee5ng Website\/ App Phong V\u0169<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/phongvu.vn\/cong-nghe\/dieu-khoan-va-dieu-kien-giao-dich-tren-website-va-app\/#Dieu_15_Quy_dinh_chung\" title=\"\u0110i\u1ec1u 15. Quy \u0111\u1ecbnh chung\">\u0110i\u1ec1u 15. Quy \u0111\u1ecbnh chung<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Dieu_1_Dinh_nghia\"><\/span><strong>\u0110i\u1ec1u 1. \u0110\u1ecbnh ngh\u0129a<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>1.1 C\u00f4ng Ty<\/strong>: ngh\u0129a l\u00e0 C\u00f4ng Ty C\u1ed5 Ph\u1ea7n Th\u01b0\u01a1ng M\u1ea1i \u2013 D\u1ecbch V\u1ee5 Phong V\u0169, \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp v\u00e0 ho\u1ea1t \u0111\u1ed9ng theo Gi\u1ea5y ch\u1ee9ng nh\u1eadn \u0111\u0103ng k\u00fd doanh nghi\u1ec7p s\u1ed1 0304998358 do Ph\u00f2ng \u0110\u0103ng k\u00fd kinh doanh &#8211; S\u1edf K\u1ebf Ho\u1ea1ch v\u00e0 \u0110\u1ea7u T\u01b0 Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh c\u1ea5p l\u1ea7n \u0111\u1ea7u ng\u00e0y 30\/5\/2007.<\/p>\n\n\n\n<p><strong>1.2<\/strong> <strong>Website Phongvu.vn<\/strong>: ngh\u0129a l\u00e0 website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed do C\u00f4ng Ty s\u1edf h\u1eefu, v\u1eadn h\u00e0nh h\u1ee3p ph\u00e1p ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/p>\n\n\n\n<p><strong>1.3 App Phong V\u0169<\/strong>: ngh\u0129a l\u00e0 \u1ee9ng d\u1ee5ng b\u00e1n h\u00e0ng Phong V\u0169 do C\u00f4ng Ty s\u1edf h\u1eefu, v\u1eadn h\u00e0nh h\u1ee3p ph\u00e1p ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/p>\n\n\n\n<p><strong>1.4<\/strong> <strong>S\u1ea3n Ph\u1ea9m<\/strong>: ngh\u0129a l\u00e0 c\u00e1c h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5, \u0111\u01b0\u1ee3c kinh doanh tr\u00ean Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p><strong>1.5<\/strong> <strong>\u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n<\/strong>: ngh\u0129a l\u00e0 b\u1ea3n \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n Giao D\u1ecbch Chung n\u00e0y v\u00e0 c\u00e1c phi\u00ean b\u1ea3n \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n Giao D\u1ecbch Chung c\u1eadp nh\u1eadt, b\u1ed5 sung, thay \u0111\u1ed5i t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, \u0111\u01b0\u1ee3c so\u1ea1n th\u1ea3o d\u1ef1a tr\u00ean c\u00e1c v\u0103n b\u1ea3n ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh c\u1ee7a Vi\u1ec7t Nam.<\/p>\n\n\n\n<p><strong>1.6<\/strong> <strong>Kh\u00e1ch H\u00e0ng<\/strong>: ngh\u0129a l\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n th\u1ef1c hi\u1ec7n giao d\u1ecbch mua S\u1ea3n Ph\u1ea9m tr\u00ean Website\/ App Phong V\u0169, bao g\u1ed3m: (i) m\u1ecdi c\u00e1 nh\u00e2n c\u00f3 n\u0103ng l\u1ef1c h\u00e0nh vi d\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p \u0111\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam; v\u00e0 (ii) m\u1ecdi t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp v\u00e0\/ ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng h\u1ee3p ph\u00e1p theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/p>\n\n\n\n<p><strong>1.7<\/strong> <strong>\u0110\u01a1n \u0110\u1eb7t H\u00e0ng<\/strong>: ngh\u0129a l\u00e0 ch\u1ee9ng t\u1eeb \u0111i\u1ec7n t\u1eed x\u00e1c nh\u1eadn vi\u1ec7c Kh\u00e1ch H\u00e0ng \u0111\u00e3 th\u1ef1c hi\u1ec7n giao d\u1ecbch mua S\u1ea3n Ph\u1ea9m tr\u00ean Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p><strong>1.8<\/strong> <strong>Ng\u01b0\u1eddi Nh\u1eadn H\u00e0ng<\/strong>: ngh\u0129a l\u00e0 ng\u01b0\u1eddi nh\u1eadn h\u00e0ng \u0111\u01b0\u1ee3c Kh\u00e1ch H\u00e0ng n\u00eau th\u00f4ng tin t\u1ea1i \u0110\u01a1n \u0110\u1eb7t H\u00e0ng.<\/p>\n\n\n\n<p><strong>1.9 B\u1ed9 Ph\u1eadn Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/strong>: ngh\u0129a l\u00e0 k\u00eanh h\u1ed7 tr\u1ee3, h\u01b0\u1edbng d\u1eabn, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc, khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch H\u00e0ng li\u00ean quan \u0111\u1ebfn th\u00f4ng tin v\u00e0 ho\u1ea1t \u0111\u1ed9ng li\u00ean quan tr\u00ean Website\/ App Phong V\u0169.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_2_Pham_vi_ap_dung\"><\/span><strong>\u0110i\u1ec1u 2. Ph\u1ea1m vi \u00e1p d\u1ee5ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>2.1<\/strong> \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng mua b\u00e1n c\u00e1c S\u1ea3n Ph\u1ea9m gi\u1eefa Kh\u00e1ch H\u00e0ng v\u00e0 C\u00f4ng Ty th\u00f4ng qua Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p><strong>2.2<\/strong> Kh\u00e1ch H\u00e0ng th\u1ef1c hi\u1ec7n \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n giao d\u1ecbch theo quy \u0111\u1ecbnh v\u00e0 h\u01b0\u1edbng d\u1eabn tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m \u0111\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_3_Gia_ban_san_pham_hoa_don_va_thanh_toan\"><\/span><strong>\u0110i\u1ec1u 3. Gi\u00e1 b\u00e1n s\u1ea3n ph\u1ea9m, h\u00f3a \u0111\u01a1n v\u00e0 thanh to\u00e1n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>3.1 Gi\u00e1 b\u00e1n S\u1ea3n Ph\u1ea9m<\/strong><\/p>\n\n\n\n<p>Gi\u00e1 c\u1ee7a S\u1ea3n Ph\u1ea9m \u0111\u01b0\u1ee3c ni\u00eam y\u1ebft tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1eb7t. <a><\/a>Gi\u00e1 n\u00e0y \u0111\u00e3 bao g\u1ed3m thu\u1ebf GTGT \u00e1p d\u1ee5ng theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh v\u00e0 kh\u00f4ng bao g\u1ed3m kho\u1ea3n gi\u1ea3m gi\u00e1, chi\u1ebft kh\u1ea5u, ph\u00ed v\u1eadn chuy\u1ec3n, v\u00e0 c\u00e1c chi ph\u00ed kh\u00e1c ph\u00e1t sinh theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch H\u00e0ng.<\/p>\n\n\n\n<p><a><\/a>Ph\u00ed v\u1eadn chuy\u1ec3n, c\u00e1c chi ph\u00ed ph\u00e1t sinh theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch H\u00e0ng (n\u1ebfu c\u00f3) v\u00e0 \u0111\u01b0\u1ee3c cung c\u1ea5p theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a C\u00f4ng Ty <em>(chi ti\u1ebft theo <\/em><a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\"><em>D\u1ecbch v\u1ee5 giao h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eadn n\u01a1i<\/em><\/a><em>)<\/em> s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb tr\u01b0\u1edbc khi Kh\u00e1ch H\u00e0ng x\u00e1c nh\u1eadn v\u00e0 thanh to\u00e1n cho \u0110\u01a1n \u0110\u1eb7t H\u00e0ng, c\u00e1c chi ph\u00ed n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c c\u1ed9ng chung v\u1edbi gi\u00e1 tr\u1ecb \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u1ec3 Kh\u00e1ch H\u00e0ng thanh to\u00e1n theo c\u00e1c ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng tr\u00ean Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p><strong>3.2 H\u00f3a \u0111\u01a1n<\/strong><\/p>\n\n\n\n<p><strong>3.2.1 <\/strong>C\u00f4ng Ty s\u1ebd cung c\u1ea5p h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh h\u1ee3p l\u1ec7 cho Kh\u00e1ch H\u00e0ng cho m\u1ed7i \u0110\u01a1n \u0110\u1eb7t H\u00e0ng.<\/p>\n\n\n\n<p><strong>3.2.2<\/strong> C\u00f4ng Ty s\u1ebd xu\u1ea5t h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed, Kh\u00e1ch H\u00e0ng c\u1ea7n cung c\u1ea5p th\u00f4ng tin email t\u1ea1i ph\u1ea7n th\u00f4ng tin c\u1ee7a t\u00e0i kho\u1ea3n \u0111\u1ec3 nh\u1eadn h\u00f3a \u0111\u01a1n.&nbsp;<\/p>\n\n\n\n<p><strong>3.2.3 <\/strong>C\u00f4ng Ty s\u1ebd xu\u1ea5t h\u00f3a \u0111\u01a1n cho Kh\u00e1ch H\u00e0ng theo c\u00e1c th\u00f4ng tin t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch H\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p, Kh\u00e1ch H\u00e0ng mu\u1ed1n b\u1ed5 sung\/ \u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung xu\u1ea5t h\u00f3a \u0111\u01a1n so v\u1edbi th\u00f4ng tin t\u00e0i kho\u1ea3n, Kh\u00e1ch h\u00e0ng vui l\u00f2ng l\u1ef1a ch\u1ecdn m\u1ee5c xu\u1ea5t h\u00f3a \u0111\u01a1n GTGT v\u00e0 \u0111i\u1ec1n \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c v\u00e0 h\u1ee3p l\u1ec7 c\u00e1c th\u00f4ng tin \u0111\u1ec3 \u0111\u01b0\u1ee3c xu\u1ea5t h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i th\u1eddi \u0111i\u1ec3m x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng. C\u00f4ng Ty s\u1ebd kh\u00f4ng ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u s\u1eeda \u0111\u1ed5i c\u00e1c th\u00f4ng tin xu\u1ea5t h\u00f3a \u0111\u01a1n \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi Kh\u00e1ch H\u00e0ng.<\/p>\n\n\n\n<p><strong>3.2.4 <\/strong>Trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch H\u00e0ng kh\u00f4ng cung c\u1ea5p th\u00f4ng tin t\u1ea1i ph\u1ea7n y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c nh\u1eadn h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh t\u1ea1i b\u01b0\u1edbc thanh to\u00e1n, C\u00f4ng Ty s\u1ebd kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 cung c\u1ea5p h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh \u0111\u00e3 xu\u1ea5t v\u00e0 kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u cung c\u1ea5p h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh m\u00e0 kh\u00f4ng th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh v\u00e0 quy tr\u00ecnh t\u1ea1i \u0110i\u1ec1u n\u00e0y.<\/p>\n\n\n\n<p><strong>3.2.5<\/strong> C\u00f4ng Ty kh\u00f4ng h\u1ed7 tr\u1ee3 vi\u1ec7c t\u00e1ch nhi\u1ec1u h\u00f3a \u0111\u01a1n cho m\u1ed9t \u0111\u01a1n \u0111\u1eb7t h\u00e0ng ho\u1eb7c g\u1ed9p nhi\u1ec1u \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0o m\u1ed9t h\u00f3a \u0111\u01a1n. C\u00f4ng Ty b\u1ea3o l\u01b0u quy\u1ec1n quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng cho vi\u1ec7c xu\u1ea5t h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh v\u00e0 quy tr\u00ecnh t\u1ea1i \u0110i\u1ec1u n\u00e0y.<\/p>\n\n\n\n<p><strong>3.3 H\u00ecnh th\u1ee9c thanh to\u00e1n<\/strong><\/p>\n\n\n\n<p>Thanh to\u00e1n b\u1eb1ng ti\u1ec1n Vi\u1ec7t Nam \u0110\u1ed3ng.<\/p>\n\n\n\n<p>Kh\u00e1ch H\u00e0ng thanh to\u00e1n cho C\u00f4ng Ty b\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5\/ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean Website\/ App Phong V\u0169, theo ch\u00ednh s\u00e1ch v\u1ec1 thanh to\u00e1n \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 v\u00e0o t\u1eebng th\u1eddi \u0111i\u1ec3m. Vui l\u00f2ng tham kh\u1ea3o <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/chinh-sach-thanh-toan\">t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_4_Xac_lap_don_hang\"><\/span><strong>\u0110i\u1ec1u 4. X\u00e1c l\u1eadp \u0111\u01a1n h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>4.1 <\/strong>B\u1ea5t k\u1ef3 th\u00f4ng tin v\u1ec1 S\u1ea3n Ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u01b0a ra tr\u00ean Website\/ App Phong V\u0169 kh\u00f4ng \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 \u0111\u1ec1 ngh\u1ecb giao k\u1ebft h\u1ee3p \u0111\u1ed3ng c\u1ee7a C\u00f4ng Ty g\u1eedi t\u1edbi Kh\u00e1ch H\u00e0ng.<\/p>\n\n\n\n<p><strong>4.2<\/strong> C\u00e1c b\u01b0\u1edbc h\u00ecnh th\u00e0nh h\u1ee3p \u0111\u1ed3ng<\/p>\n\n\n\n<p><strong>B\u01b0\u1edbc 1:<\/strong> Kh\u00e1ch H\u00e0ng t\u00ecm th\u00f4ng tin v\u1ec1 v\u00e0 l\u1ef1a ch\u1ecdn S\u1ea3n Ph\u1ea9m \u0111ang \u0111\u0103ng b\u00e1n tr\u00ean Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p>\u0110\u1ec3 l\u00e0m r\u00f5, danh s\u00e1ch S\u1ea3n Ph\u1ea9m cung \u1ee9ng ph\u1ee5 thu\u1ed9c v\u00e0o ch\u00ednh s\u00e1ch c\u1ee7a C\u00f4ng Ty t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, C\u00f4ng Ty c\u00f3 quy\u1ec1n b\u1ed5 sung\/thay \u0111\u1ed5i\/gi\u1ea3m b\u1edbt S\u1ea3n Ph\u1ea9m t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n<p><strong>B\u01b0\u1edbc 2:<\/strong> Kh\u00e1ch H\u00e0ng x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng tr\u00ean Website\/ App Phong V\u0169. Vui l\u00f2ng l\u01b0u \u00fd, khi Kh\u00e1ch H\u00e0ng X\u00e1c nh\u1eadn \u0111\u1ec3 ti\u1ebfn h\u00e0nh \u0111\u1eb7t h\u00e0ng cho \u0110\u01a1n \u0110\u1eb7t H\u00e0ng c\u00f3 ngh\u0129a l\u00e0 (i) Kh\u00e1ch H\u00e0ng x\u00e1c nh\u1eadn \u0111\u00e3 r\u00e0 so\u00e1t th\u00f4ng tin \u0110\u01a1n \u0110\u1eb7t H\u00e0ng; v\u00e0 (ii) Kh\u00e1ch H\u00e0ng \u0111\u1ed3ng \u00fd l\u00e0 \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho giao d\u1ecbch mua S\u1ea3n Ph\u1ea9m trong \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u00f3.<\/p>\n\n\n\n<p>Quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u00ean Website\/ App Phong V\u0169 cho ph\u00e9p Kh\u00e1ch H\u00e0ng ki\u1ec3m tra S\u1ea3n Ph\u1ea9m \u0111\u00e3 \u0111\u1eb7t mua theo \u0110\u01a1n \u0110\u1eb7t H\u00e0ng v\u00e0 cho ph\u00e9p Kh\u00e1ch H\u00e0ng r\u00e0 so\u00e1t, ch\u1ec9nh s\u1eeda, b\u1ed5 sung \u0110\u01a1n \u0110\u1eb7t H\u00e0ng tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng ch\u1ee9c n\u0103ng thanh to\u00e1n v\u00e0\/ ho\u1eb7c \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn.<\/p>\n\n\n\n<p><strong>B\u01b0\u1edbc 3:<\/strong> Kh\u00e1ch H\u00e0ng l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c thanh to\u00e1n v\u00e0 ti\u1ebfn h\u00e0nh thanh to\u00e1n trong tr\u01b0\u1eddng h\u1ee3p l\u1ef1a ch\u1ecdn thanh to\u00e1n tr\u1ef1c tuy\u1ebfn theo c\u00e1c ph\u01b0\u01a1ng th\u1ee9c ph\u00f9 h\u1ee3p v\u1edbi <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/chinh-sach-thanh-toan\">Ch\u00ednh S\u00e1ch Thanh To\u00e1n<\/a>.<\/p>\n\n\n\n<p>Vui l\u00f2ng l\u01b0u \u00fd, v\u1edbi c\u00e1c h\u00ecnh th\u1ee9c thanh to\u00e1n tr\u1ef1c tuy\u1ebfn, Kh\u00e1ch H\u00e0ng c\u1ea7n thanh to\u00e1n tr\u01b0\u1edbc khi C\u00f4ng Ty x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u1ec3 h\u00ecnh th\u00e0nh h\u1ee3p \u0111\u1ed3ng gi\u1eefa C\u00f4ng Ty v\u00e0 Kh\u00e1ch H\u00e0ng. M\u1eb7c d\u00f9 v\u1eady, C\u00f4ng Ty v\u1eabn c\u00f3 quy\u1ec1n kh\u00f4ng x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng c\u1ee7a Kh\u00e1ch H\u00e0ng theo ch\u00ednh s\u00e1ch c\u1ee7a C\u00f4ng Ty t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n<p><strong>B\u01b0\u1edbc 4:<\/strong> X\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng<\/p>\n\n\n\n<p>Khi Kh\u00e1ch H\u00e0ng g\u1eedi \u0110\u01a1n \u0110\u1eb7t H\u00e0ng tr\u00ean Website\/ App Phong V\u0169 \u0111\u1ebfn C\u00f4ng Ty, \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t \u0111\u1ec1 ngh\u1ecb giao k\u1ebft h\u1ee3p \u0111\u1ed3ng mua S\u1ea3n Ph\u1ea9m c\u1ee7a Kh\u00e1ch H\u00e0ng theo \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y.<\/p>\n\n\n\n<p>\u0110\u01a1n \u0110\u1eb7t H\u00e0ng c\u00f3 hi\u1ec7u l\u1ef1c k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m Kh\u00e1ch H\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng t\u1eeb C\u00f4ng Ty.<\/p>\n\n\n\n<p>(*) L\u01b0u \u00fd: Trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd \u0110\u01a1n \u0110\u1eb7t H\u00e0ng c\u1ee7a Kh\u00e1ch H\u00e0ng, C\u00f4ng Ty c\u00f3 quy\u1ec1n kh\u00f4ng x\u00e1c nh\u1eadn m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 \u0110\u01a1n \u0110\u1eb7t H\u00e0ng trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n:<\/p>\n\n\n\n<ol type=\"a\">\n<li>C\u00f4ng Ty kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 c\u00e1c \u0111i\u1ec1u ki\u1ec7n giao d\u1ecbch trong \u0110\u01a1n \u0110\u1eb7t H\u00e0ng c\u1ee7a Kh\u00e1ch H\u00e0ng do nguy\u00ean nh\u00e2n kh\u00e1ch quan, do l\u1ed7i k\u1ef9 thu\u1eadt t\u1eeb h\u1ec7 th\u1ed1ng ho\u1eb7c theo ch\u00ednh s\u00e1ch c\u1ee7a t\u1eebng lo\u1ea1i S\u1ea3n Ph\u1ea9m;\n<ol>\n<li>C\u00f4ng Ty kh\u00f4ng th\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ec3 giao S\u1ea3n Ph\u1ea9m cho Kh\u00e1ch H\u00e0ng;<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<p>M\u1ed9t \u0110\u01a1n \u0110\u1eb7t H\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c giao th\u00e0nh nhi\u1ec1u l\u1ea7n kh\u00e1c nhau.<\/p>\n\n\n\n<p>\u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u01b0\u1ee3c l\u1eadp b\u1eb1ng h\u00ecnh th\u1ee9c \u0111i\u1ec7n t\u1eed v\u00e0 \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef tr\u00ean h\u1ec7 th\u1ed1ng c\u1ee7a C\u00f4ng Ty s\u1ebd c\u1eadp nh\u1eadt th\u00f4ng tin tr\u1ea1ng th\u00e1i \u0110\u01a1n \u0110\u1eb7t H\u00e0ng trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch H\u00e0ng tr\u00ean Website\/ App Phong V\u0169 \u0111\u1ec3 Kh\u00e1ch H\u00e0ng theo d\u00f5i.<\/p>\n\n\n\n<p><strong>4.3 H\u1ee7y \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/p>\n\n\n\n<p><strong>4.3.1<\/strong> <strong>Kh\u00e1ch h\u00e0ng h\u1ee7y \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/p>\n\n\n\n<p>Kh\u00e1ch H\u00e0ng \u0111\u01b0\u1ee3c quy\u1ec1n h\u1ee7y m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 \u0110\u01a1n \u0110\u1eb7t H\u00e0ng tr\u01b0\u1edbc khi C\u00f4ng Ty x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p S\u1ea3n Ph\u1ea9m \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng m\u1ed9t s\u1ed1 \u0111i\u1ec1u ki\u1ec7n \u0111\u1eb7c bi\u1ec7t kh\u00e1c \u0111\u01b0\u1ee3c n\u00eau r\u00f5 trong ph\u1ea7n n\u1ed9i dung c\u1ee7a S\u1ea3n Ph\u1ea9m tr\u00ean Website\/ App Phong V\u0169) b\u1eb1ng m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c sau:<\/p>\n\n\n\n<p>Li\u00ean h\u1ec7 CSKH v\u1edbi s\u1ed1 hotline \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3: <a href=\"tel:18006865\">18006865<\/a><\/p>\n\n\n\n<p>G\u1eedi y\u00eau c\u1ea7u qua email v\u00e0 ch\u1edd x\u00e1c nh\u1eadn c\u1ee7a Website\/ App Phong V\u0169: cskh@phongvu.vn<\/p>\n\n\n\n<p>\u0110\u01a1n \u0110\u1eb7t H\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 h\u1ee7y b\u1edfi Kh\u00e1ch H\u00e0ng k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m C\u00f4ng Ty x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng, tr\u1eeb c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 kh\u00e1c theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a C\u00f4ng Ty.<\/p>\n\n\n\n<p>\u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u01b0\u1ee3c h\u1ee7y th\u00e0nh c\u00f4ng khi Kh\u00e1ch H\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c tin nh\u1eafn SMS ho\u1eb7c th\u01b0 \u0111i\u1ec7n t\u1eed c\u1ee7a C\u00f4ng Ty x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c h\u1ee7y; ho\u1eb7c t\u00ecnh tr\u1ea1ng \u0110\u01a1n \u0110\u1eb7t H\u00e0ng trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch H\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng l\u00e0 \u0111\u00e3 h\u1ee7y.<\/p>\n\n\n\n<p><strong>4.3.2 C\u00f4ng ty h\u1ee7y \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/p>\n\n\n\n<p>C\u00f4ng Ty c\u00f3 quy\u1ec1n h\u1ee7y \u0110\u01a1n \u0110\u1eb7t H\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n\n\n\n<p>i. Kh\u00e1ch H\u00e0ng vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh trong \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n v\u00e0\/ho\u1eb7c c\u00e1c Ch\u00ednh s\u00e1ch kh\u00e1c \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n<p>ii. C\u00f4ng Ty, nh\u00e2n vi\u00ean C\u00f4ng Ty (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c b\u00ean th\u1ee9 ba \u0111\u01b0\u1ee3c C\u00f4ng Ty cho ph\u00e9p th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 ph\u1ea7n n\u00e0o trong qu\u00e1 tr\u00ecnh giao d\u1ecbch v\u1edbi Kh\u00e1ch H\u00e0ng) kh\u00f4ng th\u1ec3 li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c v\u1edbi Kh\u00e1ch H\u00e0ng (theo quy \u0111\u1ecbnh t\u1ea1i c\u00e1c ch\u00ednh s\u00e1ch c\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c giao\/nh\u1eadn S\u1ea3n Ph\u1ea9m); ho\u1eb7c c\u00e1c b\u00ean kh\u00f4ng th\u1ec3 th\u1ed1ng nh\u1ea5t \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn S\u1ea3n Ph\u1ea9m v\u00e0\/ho\u1eb7c li\u00ean quan \u0111\u1ebfn giao d\u1ecbch n\u00e0y,\u2026<\/p>\n\n\n\n<p>iii. H\u1ec7 th\u1ed1ng Website\/ App Phong V\u0169 c\u00f3 l\u1ed7i h\u1ec7 th\u1ed1ng, nh\u1ea7m l\u1eabn,\u2026 d\u1eabn \u0111\u1ebfn sai l\u1ec7ch v\u1ec1 th\u00f4ng tin S\u1ea3n Ph\u1ea9m (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n v\u1ec1 gi\u00e1, v\u1ec1 \u0111i\u1ec1u ki\u1ec7n giao h\u00e0ng, v\u1ec1 tr\u1ea1ng th\u00e1i t\u1ed3n, v\u1ec1 \u0111\u1eb7c t\u00ednh, ch\u1ee7ng lo\u1ea1i S\u1ea3n Ph\u1ea9m, v\u1ec1 c\u00e1c \u0111i\u1ec1u ki\u1ec7n, \u01b0u \u0111\u00e3i \u0111i k\u00e8m theo S\u1ea3n Ph\u1ea9m) khi\u1ebfn Kh\u00e1ch H\u00e0ng b\u1ecb thi\u1ec7t h\u1ea1i ho\u1eb7c nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch cao b\u1ea5t th\u01b0\u1eddng.<\/p>\n\n\n\n<p>iv. Khi x\u1ea3y ra s\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng (l\u00e0 c\u00e1c s\u1ef1 ki\u1ec7n n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t c\u1ee7a C\u00f4ng Ty v\u00e0 sau khi \u0111\u00e3 n\u1ed7 l\u1ef1c b\u1eb1ng m\u1ecdi ph\u01b0\u01a1ng th\u1ee9c nh\u01b0ng C\u00f4ng Ty v\u1eabn kh\u00f4ng kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c) k\u00e9o d\u00e0i qu\u00e1 hai m\u01b0\u01a1i t\u01b0 (24) gi\u1edd k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u x\u1ea3y ra s\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng. C\u00f4ng Ty s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch H\u00e0ng v\u1ec1 s\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng v\u00e0 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft cho \u0110\u01a1n \u0110\u1eb7t H\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch H\u00e0ng kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft c\u1ee7a C\u00f4ng Ty, \u0110\u01a1n \u0110\u1eb7t H\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c h\u1ee7y theo quy \u0111\u1ecbnh n\u00e0y.<\/p>\n\n\n\n<p>v. C\u00f4ng Ty c\u00f3 c\u0103n c\u1ee9 x\u00e1c \u0111\u1ecbnh \u0110\u01a1n \u0110\u1eb7t H\u00e0ng v\u00f4 hi\u1ec7u theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n\n\n\n<p>vi. Kh\u00e1ch H\u00e0ng vi ph\u1ea1m quy \u0111\u1ecbnh trong c\u00e1c Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u1ea1i (CTKM) c\u1ee7a Website\/ App Phong V\u0169 nh\u1eb1m h\u1ea1n ch\u1ebf vi\u1ec7c m\u1ed9t ho\u1eb7c m\u1ed9t nh\u00f3m t\u1ed5 ch\u1ee9c\/ c\u00e1 nh\u00e2n c\u00f3 li\u00ean h\u1ec7 v\u1edbi nhau, s\u1eed d\u1ee5ng m\u1ed9t hay nhi\u1ec1u t\u00e0i kho\u1ea3n tr\u00ean Website\/ App Phong V\u0169 \u0111\u1ec3 \u0111\u1eb7t mua S\u1ea3n Ph\u1ea9m c\u00f3 \u00e1p d\u1ee5ng CTKM. Website\/ App Phong V\u0169 s\u1ebd s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ec3 x\u00e1c minh v\u00e0 c\u00f3 to\u00e0n quy\u1ec1n quy\u1ebft \u0111\u1ecbnh \u0111\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u00f3 c\u00f3 vi ph\u1ea1m Ch\u00ednh S\u00e1ch Khuy\u1ebfn M\u1ea1i hay kh\u00f4ng. Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch mua h\u00e0ng theo nh\u00f3m \u0111\u01b0\u1ee3c t\u1ea1o b\u1edfi Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p>Trong tr\u01b0\u1eddng h\u1ee3p \u0110\u01a1n \u0110\u1eb7t H\u00e0ng b\u1ecb h\u1ee7y m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9, s\u1ed1 ti\u1ec1n m\u00e0 Kh\u00e1ch H\u00e0ng \u0111\u00e3 thanh to\u00e1n (n\u1ebfu c\u00f3) t\u01b0\u01a1ng \u1ee9ng v\u1edbi ph\u1ea7n gi\u00e1 tr\u1ecb \u0110\u01a1n \u0110\u1eb7t H\u00e0ng b\u1ecb h\u1ee7y s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3 l\u1ea1i cho Kh\u00e1ch H\u00e0ng theo quy \u0111\u1ecbnh t\u1ea1i ch\u00ednh s\u00e1ch <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/doi-tra-va-hoan-tien\">h\u1ee7y \u0111\u01a1n, \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n<\/a> v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch kh\u00e1c c\u00f3 li\u00ean quan \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_5_Chuong_trinh_khuyen_mai\"><\/span><strong>\u0110i\u1ec1u 5. Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>5.1<\/strong> \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh c\u00f4ng b\u1eb1ng v\u00e0 quy\u1ec1n l\u1ee3i cho c\u00e1c Kh\u00e1ch H\u00e0ng, C\u00f4ng Ty theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh c\u00f3 quy\u1ec1n \u00e1p d\u1ee5ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n h\u1ea1n ch\u1ebf trong vi\u1ec7c tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i (\u201cCh\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u1ea1i\u201d), bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n\n\n\n<ul>\n<li>Gi\u1edbi h\u1ea1n v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng S\u1ea3n Ph\u1ea9m trong m\u1ed7i Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u1ea1i, c\u00f3 th\u1ec3 l\u00e0 gi\u1edbi h\u1ea1n tr\u00ean m\u1ed7i \u0110\u01a1n \u0110\u1eb7t H\u00e0ng; gi\u1edbi h\u1ea1n tr\u00ean m\u1ed7i Kh\u00e1ch H\u00e0ng v\u00e0\/ho\u1eb7c t\u00e0i kho\u1ea3n; gi\u1edbi h\u1ea1n m\u1ee5c \u0111\u00edch mua S\u1ea3n Ph\u1ea9m (kh\u00f4ng \u0111\u01b0\u1ee3c kinh doanh, mua \u0111i b\u00e1n l\u1ea1i, chuy\u1ec3n nh\u01b0\u1ee3ng, chuy\u1ec3n giao d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o,\u2026)<\/li>\n\n\n\n<li>\u0110i\u1ec1u ki\u1ec7n gi\u1edbi h\u1ea1n kh\u00e1c do C\u00f4ng Ty v\u00e0\/ho\u1eb7c th\u01b0\u01a1ng nh\u00e2n ph\u1ed1i h\u1ee3p c\u00f9ng th\u1ef1c hi\u1ec7n Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u1ea1i \u0111\u01b0a ra v\u00e0 \u0111\u01b0\u1ee3c n\u00eau c\u1ee5 th\u1ec3 t\u1ea1i n\u1ed9i dung c\u1ee7a S\u1ea3n Ph\u1ea9m v\u00e0\/ho\u1eb7c quy \u0111\u1ecbnh chi ti\u1ebft trong t\u1eebng Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u1ea1i.<\/li>\n\n\n\n<li>C\u00e1c quy \u0111\u1ecbnh kh\u00e1c \u0111\u01b0\u1ee3c n\u00eau t\u1ea1i Ch\u00ednh s\u00e1ch li\u00ean quan (n\u1ebfu c\u00f3) \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/li>\n<\/ul>\n\n\n\n<p>Theo c\u00e1c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u n\u00e0y, C\u00f4ng Ty c\u00f3 quy\u1ec1n kh\u00f4ng x\u00e1c nh\u1eadn, t\u1eeb ch\u1ed1i, h\u1ee7y, thu h\u1ed3i c\u00e1c S\u1ea3n Ph\u1ea9m \u0111\u00e3 giao v\u00e0\/ho\u1eb7c c\u00e1c Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u00e3i \u0111\u00e3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho \u0110\u01a1n \u0110\u1eb7t H\u00e0ng khi nh\u1eadn th\u1ea5y c\u00f3 d\u1ea5u hi\u1ec7u vi ph\u1ea1m b\u1ea5t k\u1ef3 quy \u0111\u1ecbnh n\u00e0o c\u1ee7a Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u1ea1i, Ch\u00ednh s\u00e1ch li\u00ean quan v\u00e0\/ho\u1eb7c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u n\u00e0y v\u00e0\/ho\u1eb7c c\u00e1c ch\u00ednh s\u00e1ch kh\u00e1c c\u00f3 li\u00ean quan kh\u00e1c \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_6_Giao_nhan_san_pham\"><\/span><strong>\u0110i\u1ec1u 6. Giao nh\u1eadn s\u1ea3n ph\u1ea9m<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>6.1 Ph\u01b0\u01a1ng th\u1ee9c giao S\u1ea3n Ph\u1ea9m cho Kh\u00e1ch H\u00e0ng: C\u00f4ng Ty \u0111ang tri\u1ec3n khai ph\u01b0\u01a1ng th\u1ee9c giao h\u00e0ng ti\u00eau chu\u1ea9n cho Kh\u00e1ch H\u00e0ng, chi ti\u1ebft theo <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eadn n\u01a1i.<\/a><\/p>\n\n\n\n<p>6.2 Th\u1eddi gian \u01b0\u1edbc t\u00ednh cho vi\u1ec7c giao h\u00e0ng t\u01b0\u01a1ng \u1ee9ng v\u1edbi khu v\u1ef1c giao h\u00e0ng v\u00e0 c\u00e1c quy \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn vi\u1ec7c giao h\u00e0ng \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">Ch\u00ednh s\u00e1ch giao <\/a><a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eadn n\u01a1i<\/a> c\u1ee7a C\u00f4ng Ty v\u00e0\/ho\u1eb7c c\u00e1c ch\u00ednh s\u00e1ch kh\u00e1c c\u00f3 li\u00ean quan \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169. Vui l\u00f2ng tham kh\u1ea3o <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">t\u1ea1i \u200b\u0111\u00e2y<\/a>.<\/p>\n\n\n\n<p><strong>Th\u1eddi gian \u01b0\u1edbc t\u00ednh cho vi\u1ec7c giao h\u00e0ng s\u1ebd kh\u00f4ng bao g\u1ed3m kho\u1ea3ng th\u1eddi gian b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi s\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng, c\u00e1c s\u1ef1 ki\u1ec7n t\u01b0\u01a1ng t\u1ef1 l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c giao h\u00e0ng. C\u00f4ng Ty s\u1ebd c\u1eadp nh\u1eadt th\u1eddi gian giao h\u00e0ng d\u1ef1 ki\u1ebfn trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y cho Kh\u00e1ch H\u00e0ng.<\/strong><\/p>\n\n\n\n<p>6.3 Gi\u1edbi h\u1ea1n v\u1ec1 m\u1eb7t \u0111\u1ecba l\u00fd cho vi\u1ec7c giao h\u00e0ng: C\u00f4ng Ty th\u1ef1c hi\u1ec7n giao h\u00e0ng tr\u00ean ph\u1ea1m vi to\u00e0n qu\u1ed1c theo c\u00e1c khu v\u1ef1c giao h\u00e0ng \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eadn n\u01a1i<\/a>. L\u01b0u \u00fd, hi\u1ec7n t\u1ea1i C\u00f4ng Ty ch\u01b0a h\u1ed7 tr\u1ee3 giao h\u00e0ng t\u1ea1i khu v\u1ef1c \u0111\u1ea3o, qu\u1ea7n \u0111\u1ea3o.<\/p>\n\n\n\n<p>C\u00f4ng Ty s\u1ebd c\u1ed1 g\u1eafng h\u1ed7 tr\u1ee3 giao h\u00e0ng t\u1eadn nh\u00e0 (t\u1ea1i t\u1ea7ng tr\u1ec7t)\/v\u0103n ph\u00f2ng cho Kh\u00e1ch H\u00e0ng, tuy nhi\u00ean t\u1ea1i m\u1ed9t s\u1ed1 \u0111\u1ecba \u0111i\u1ec3m nh\u1eadn h\u00e0ng C\u00f4ng Ty kh\u00f4ng th\u1ec3 giao S\u1ea3n Ph\u1ea9m t\u1ea1i n\u01a1i nh\u01b0 khu v\u1ef1c nh\u00e0 chung c\u01b0, t\u00f2a nh\u00e0 v\u0103n ph\u00f2ng) trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, Kh\u00e1ch H\u00e0ng vui l\u00f2ng h\u1ed7 tr\u1ee3 nh\u1eadn h\u00e0ng t\u1ea1i s\u1ea3nh t\u1ea7ng tr\u1ec7t c\u1ee7a chung c\u01b0, t\u00f2a nh\u00e0 v\u0103n ph\u00f2ng. Tr\u01b0\u1eddng h\u1ee3p, Kh\u00e1ch H\u00e0ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 b\u00ea\/ v\u00e1c l\u00ean t\u1ea7ng, l\u1eafp \u0111\u1eb7t S\u1ea3n Ph\u1ea9m, Kh\u00e1ch H\u00e0ng vui l\u00f2ng tham kh\u1ea3o ph\u00ed d\u1ecbch v\u1ee5 \u00e1p d\u1ee5ng li\u00ean quan (n\u1ebfu c\u00f3) t\u1ea1i <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eadn n\u01a1i<\/a> v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi \u0111\u01a1n v\u1ecb qu\u1ea3n l\u00fd chung c\u01b0, t\u00f2a nh\u00e0 v\u0103n ph\u00f2ng \u0111\u1ec3 nh\u00e2n vi\u00ean giao h\u00e0ng\/ h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt th\u1ef1c hi\u1ec7n vi\u1ec7c b\u00ea, v\u00e1c l\u00ean t\u1ea7ng\/ l\u1eafp \u0111\u1eb7t S\u1ea3n Ph\u1ea9m.<\/p>\n\n\n\n<p>6.4 <strong>Tr\u00e1ch nhi\u1ec7m cung c\u1ea5p ch\u1ee9ng t\u1eeb S\u1ea3n Ph\u1ea9m: <\/strong>C\u00f4ng Ty s\u1ebd t\u1ef1 m\u00ecnh (trong tr\u01b0\u1eddng h\u1ee3p C\u00f4ng Ty t\u1ef1 giao h\u00e0ng) ho\u1eb7c th\u00f4ng quan \u0111\u01a1n v\u1ecb cung c\u1ea5p d\u1ecbch v\u1ee5 logistics (trong tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n c\u1ee7a b\u00ean th\u1ee9 ba) s\u1ebd cung c\u1ea5p ch\u1ee9ng t\u1eeb li\u00ean quan \u0111\u1ebfn S\u1ea3n Ph\u1ea9m cho Kh\u00e1ch H\u00e0ng.<\/p>\n\n\n\n<p>6.5 C\u00f4ng Ty s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch H\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh ch\u1eadm tr\u1ec5 trong vi\u1ec7c giao h\u00e0ng so v\u1edbi th\u1eddi gian giao h\u00e0ng d\u1ef1 ki\u1ebfn theo quy \u0111\u1ecbnh t\u1ea1i <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/giao-hang-va-lap-dat-tai-nha\">Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eadn n\u01a1i<\/a>, trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, Kh\u00e1ch H\u00e0ng c\u00f3 th\u1ec3 h\u1ee7y \u0110\u01a1n \u0110\u1eb7t H\u00e0ng n\u1ebfu mu\u1ed1n.<\/p>\n\n\n\n<p>6.6 Nh\u1eadn h\u00e0ng v\u00e0 ki\u1ec3m tra: C\u00f4ng Ty kh\u00f4ng \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed3ng ki\u1ec3m khi nh\u1eadn h\u00e0ng, Kh\u00e1ch H\u00e0ng vui l\u00f2ng thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 cho nh\u00e2n vi\u00ean giao nh\u1eadn \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p thanh to\u00e1n COD tr\u01b0\u1edbc khi m\u1edf ki\u1ec7n h\u00e0ng.<\/p>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng vui l\u00f2ng ki\u1ec3m tra t\u00ecnh tr\u1ea1ng ngo\u1ea1i quan c\u1ee7a ki\u1ec7n h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i nh\u1eadn ki\u1ec7n h\u00e0ng n\u1ebfu ph\u00e1t hi\u1ec7n ki\u1ec7n h\u00e0ng b\u1ecb m\u00f3p m\u00e9o, kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n ho\u1eb7c sai th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn. C\u00f4ng Ty s\u1ebd th\u1ef1c hi\u1ec7n vi\u1ec7c giao l\u1ea1i S\u1ea3n Ph\u1ea9m cho Kh\u00e1ch H\u00e0ng. Kh\u00e1ch h\u00e0ng c\u1ea7n quay video qu\u00e1 tr\u00ecnh m\u1edf s\u1ea3n ph\u1ea9m khi nh\u1eadn h\u00e0ng \u0111\u1ec3 l\u00e0m b\u1eb1ng ch\u1ee9ng \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 S\u1ea3n Ph\u1ea9m theo <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/doi-tra-va-hoan-tien\">ch\u00ednh s\u00e1ch h\u1ee7y \u0111\u01a1n, \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n<\/a> c\u1ee7a Phong V\u0169.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_7_Doi_tra_san_pham\"><\/span><strong>\u0110i\u1ec1u 7. \u0110\u1ed5i, tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Vi\u1ec7c \u0111\u1ed5i, tr\u1ea3 S\u1ea3n Ph\u1ea9m \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1c quy \u0111\u1ecbnh t\u1ea1i <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/doi-tra-va-hoan-tien\">Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3, ho\u00e0n ti\u1ec1n<\/a> c\u1ee7a C\u00f4ng Ty v\u00e0\/ ho\u1eb7c c\u00e1c ch\u00ednh s\u00e1ch c\u00f3 li\u00ean quan kh\u00e1c (n\u1ebfu c\u00f3) \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m. Vui l\u00f2ng tham kh\u1ea3o <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/doi-tra-va-hoan-tien\">t\u1ea1i \u200b\u0111\u00e2y<\/a>.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_8_Nghia_vu_cua_Phong_Vu_va_Khach_Hang_trong_moi_giao_dich\"><\/span><strong>\u0110i\u1ec1u 8. Ngh\u0129a v\u1ee5 c\u1ee7a Phong V\u0169 v\u00e0 Kh\u00e1ch H\u00e0ng trong m\u1ed7i giao d\u1ecbch.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>8.1 Ngh\u0129a v\u1ee5 c\u1ee7a Phong V\u0169<\/strong><\/p>\n\n\n\n<p>a. Cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c c\u00e1c th\u00f4ng tin v\u1ec1 S\u1ea3n Ph\u1ea9m, gi\u00e1 c\u1ea3, ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch li\u00ean quan cho Kh\u00e1ch H\u00e0ng.<\/p>\n\n\n\n<p>b. T\u1ef1 m\u00ecnh ho\u1eb7c th\u00f4ng qua \u0111\u01a1n v\u1ecb cung c\u1ea5p d\u1ecbch v\u1ee5 th\u1ef1c hi\u1ec7n vi\u1ec7c giao \u0111\u1ea7y \u0111\u1ee7 S\u1ea3n Ph\u1ea9m v\u00e0 ch\u1ee9ng t\u1eeb c\u00f3 li\u00ean quan cho Kh\u00e1ch H\u00e0ng;<\/p>\n\n\n\n<p>c. Th\u1ef1c hi\u1ec7n vi\u1ec7c b\u1ea3o h\u00e0nh S\u1ea3n Ph\u1ea9m theo <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/bao-hanh\">ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/a>.<\/p>\n\n\n\n<p>d. Ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc, khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch H\u00e0ng.<\/p>\n\n\n\n<p>e. C\u00e1c quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 kh\u00e1c \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y v\u00e0 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/p>\n\n\n\n<p><strong>8.2 Ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch H\u00e0ng.<\/strong><\/p>\n\n\n\n<p>a. Kh\u00e1ch H\u00e0ng c\u00f3 ngh\u0129a v\u1ee5 r\u00e0 so\u00e1t c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng t\u1ea1i b\u01b0\u1edbc x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng tr\u01b0\u1edbc khi \u0110\u1eb7t h\u00e0ng.<\/p>\n\n\n\n<p>b. Kh\u00e1ch h\u00e0ng c\u00f3 ngh\u0129a v\u1ee5 cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ch\u00ednh x\u00e1c c\u00e1c th\u00f4ng tin khi tham gia giao d\u1ecbch tr\u00ean Website\/ App Phong V\u0169. C\u00f4ng Ty kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u00f4ng tin c\u1ee7a Kh\u00e1ch H\u00e0ng cung c\u1ea5p kh\u00f4ng ch\u00ednh x\u00e1c d\u1eabn \u0111\u1ebfn vi\u1ec7c giao d\u1ecbch kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n ho\u1eb7c ch\u1eadm tr\u1ec5, C\u00f4ng Ty \u0111\u01b0\u1ee3c quy\u1ec1n t\u1eeb ch\u1ed1i x\u00e1c nh\u1eadn \u0111\u01a1n ho\u1eb7c h\u1ee7y \u0110\u01a1n \u0110\u1eb7t H\u00e0ng.<\/p>\n\n\n\n<p>c. Kh\u00e1ch h\u00e0ng c\u1ea7n quay video qu\u00e1 tr\u00ecnh m\u1edf s\u1ea3n ph\u1ea9m khi nh\u1eadn h\u00e0ng \u0111\u1ec3 l\u00e0m b\u1eb1ng ch\u1ee9ng n\u1ebfu c\u00f3 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 ho\u1eb7c khi\u1ebfu n\u1ea1i v\u1ec1 S\u1ea3n Ph\u1ea9m,<\/p>\n\n\n\n<p>d. Kh\u00e1ch H\u00e0ng c\u00f3 ngh\u0129a v\u1ee5 thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 cho Phong V\u0169 cho m\u1ed7i giao d\u1ecbch mua S\u1ea3n Ph\u1ea9m;<\/p>\n\n\n\n<p>e. Kh\u00e1ch H\u00e0ng c\u00f3 ngh\u0129a v\u1ee5 nh\u1eadn v\u00e0 ki\u1ec3m tra S\u1ea3n Ph\u1ea9m;<\/p>\n\n\n\n<p>f. C\u00e1c quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 kh\u00e1c \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y v\u00e0 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_9_Cham_soc_khach_hang_va_giai_quyet_khieu_nai\"><\/span><strong>\u0110i\u1ec1u 9. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>9.1 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/strong><\/p>\n\n\n\n<p>M\u1ecdi th\u1eafc m\u1eafc, khi\u1ebfu n\u1ea1i v\u00e0 c\u1ea7n h\u1ed7 tr\u1ee3 Kh\u00e1ch H\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 \u0111\u1ebfn B\u1ed9 Ph\u1eadn Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng theo th\u00f4ng tin sau:<\/p>\n\n\n\n<p>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i: \u200b<a href=\"tel:18006865\">18006865<\/a><\/p>\n\n\n\n<p>Email: \u200b<a href=\"mailto:cskh@phongvu.vn\">cskh@phongvu.vn<\/a><\/p>\n\n\n\n<p>Vi\u1ec7c gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch H\u00e0ng s\u1ebd th\u1ef1c hi\u1ec7n theo Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a C\u00f4ng Ty nh\u01b0 sau:<\/p>\n\n\n\n<p><strong>9.2 Gi\u1ea3i Quy\u1ebft Khi\u1ebfu N\u1ea1i<\/strong><\/p>\n\n\n\n<p>C\u00f4ng Ty lu\u00f4n c\u00f3 tr\u00e1ch nhi\u1ec7m ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch H\u00e0ng li\u00ean quan \u0111\u1ebfn giao d\u1ecbch t\u1ea1i C\u00f4ng Ty. Khi ph\u00e1t sinh c\u00e1c khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p, C\u00f4ng Ty \u0111\u1ec1 cao gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i gi\u1eefa c\u00e1c b\u00ean nh\u1eb1m duy tr\u00ec m\u1ed1i quan h\u1ec7, s\u1ef1 tin c\u1eady c\u1ee7a Kh\u00e1ch H\u00e0ng v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n\n\n\n<p><strong>Qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua c\u00e1c b\u01b0\u1edbc sau:<\/strong><\/p>\n\n\n\n<p>B\u01b0\u1edbc 1: Kh\u00e1ch H\u00e0ng khi\u1ebfu n\u1ea1i v\u1ec1 h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 mua tr\u00ean C\u00f4ng Ty th\u1ef1c hi\u1ec7n qua:<\/p>\n\n\n\n<p>G\u1eedi th\u01b0 \u0111i\u1ec7n t\u1eed \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 email: \u200b\u200b<a href=\"mailto:cskh@phongvu.vn\">cskh@phongvu.vn<\/a><\/p>\n\n\n\n<p>G\u1ecdi \u0111\u1ebfn Hotline: \u200b\u200b<a href=\"tel:18006865\">18006865<\/a><\/p>\n\n\n\n<p>B\u01b0\u1edbc 2: B\u1ed9 Ph\u1eadn Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng (CSKH) s\u1ebd ti\u1ebfp nh\u1eadn c\u00e1c khi\u1ebfu n\u1ea1i, li\u00ean h\u1ec7 l\u00e0m r\u00f5 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch H\u00e0ng trong th\u1eddi gian s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3 v\u00e0 kh\u00f4ng qu\u00e1 5 ng\u00e0y l\u00e0m vi\u1ec7c, k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u. T\u00f9y theo t\u00ednh ch\u1ea5t v\u00e0 m\u1ee9c \u0111\u1ed9 c\u1ee7a s\u1ef1 vi\u1ec7c, C\u00f4ng Ty s\u1ebd c\u00f3 nh\u1eefng bi\u1ec7n ph\u00e1p c\u1ee5 th\u1ec3 \u0111\u1ec3 h\u1ed7 tr\u1ee3 Kh\u00e1ch H\u00e0ng gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p.<\/p>\n\n\n\n<p>B\u01b0\u1edbc 3: C\u00f4ng Ty c\u00f3 th\u1ec3 y\u00eau c\u1ea7u Kh\u00e1ch H\u00e0ng cung c\u1ea5p c\u00e1c th\u00f4ng tin, b\u1eb1ng ch\u1ee9ng li\u00ean quan \u0111\u1ebfn giao d\u1ecbch, s\u1ea3n ph\u1ea9m \u0111\u1ec3 x\u00e1c minh, l\u00e0m r\u00f5 v\u1ee5 vi\u1ec7c v\u00e0 c\u00f3 h\u01b0\u1edbng x\u1eed l\u00fd th\u00edch h\u1ee3p.<\/p>\n\n\n\n<p>Trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd \u0110\u01a1n \u0110\u1eb7t H\u00e0ng\/khi\u1ebfu n\u1ea1i n\u1ebfu C\u00f4ng Ty ph\u00e1t hi\u1ec7n v\u00e0 \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng c\u00f3 h\u00e0nh vi l\u1ea1m d\u1ee5ng c\u00e1c \u0111i\u1ec1u kho\u1ea3n khuy\u1ebfn m\u00e3i trong qu\u00e1 tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u00ean Website\/ App Phong V\u0169 th\u00ec C\u00f4ng Ty s\u1ebd c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng tin c\u1ea3nh b\u00e1o \u0111\u1ebfn kh\u00e1ch h\u00e0ng, n\u1ebfu trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng v\u1eabn ti\u1ebfp t\u1ee5c h\u00e0nh vi vi ph\u1ea1m n\u00e0y, C\u00f4ng Ty c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i x\u1eed l\u00fd \u0110\u01a1n \u0110\u1eb7t H\u00e0ng\/khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p><strong>\u0110i\u1ec1u 10. B\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m<\/strong><\/p>\n\n\n\n<p>Vi\u1ec7c b\u1ea3o h\u00e0nh cho c\u00e1c S\u1ea3n Ph\u1ea9m khi mua t\u1ea1i Phong V\u0169 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a C\u00f4ng Ty, \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, vui l\u00f2ng tham kh\u1ea3o <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-ban-hang\/bao-hanh\">t\u1ea1i \u0111\u00e2y<\/a>.\u200b<\/p>\n\n\n\n<p><strong>\u0110i\u1ec1u 11. B\u1ea3o m\u1eadt th\u00f4ng tin<\/strong><\/p>\n\n\n\n<p>11.1 Quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o m\u1eadt m\u1ecdi th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng tin thanh to\u00e1n c\u1ee7a Kh\u00e1ch H\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo <a href=\"https:\/\/help.phongvu.vn\/chinh-sach-chung\/bao-mat-thong-tin\">Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 v\u00e0 x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/a> v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin thanh to\u00e1n \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Website\/ App Phong V\u0169 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o li\u00ean quan \u0111\u1ebfn C\u00f4ng Ty v\u00e0\/ho\u1eb7c S\u1ea3n Ph\u1ea9m, Kh\u00e1ch H\u00e0ng s\u1ebd li\u00ean h\u1ec7 v\u1edbi B\u1ed9 Ph\u1eadn Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3. M\u1ecdi h\u00e0nh \u0111\u1ed9ng ti\u1ebft l\u1ed9 v\u00e0\/ho\u1eb7c c\u1ed1 t\u00ecnh lan truy\u1ec1n nh\u1eefng th\u00f4ng tin g\u00e2y b\u1ea5t l\u1ee3i cho C\u00f4ng Ty ho\u1eb7c Website\/ App Phong V\u0169 s\u1ebd b\u1ecb xem l\u00e0 vi ph\u1ea1m quy \u0111\u1ecbnh b\u1ea3o m\u1eadt n\u00e0y v\u00e0 ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n\n\n\n<p><strong>\u0110i\u1ec1u 12. Gi\u1edbi h\u1ea1n tr\u00e1ch nhi\u1ec7m<\/strong><\/p>\n\n\n\n<p>12.1 Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, C\u00f4ng Ty kh\u00f4ng c\u00f3 tr\u00e1ch nhi\u1ec7m: ch\u1ecbu b\u1ea5t k\u1ef3 thi\u1ec7t h\u1ea1i, m\u1ea5t m\u00e1t, t\u1ed5n th\u1ea5t, h\u01b0 h\u1ecfng n\u00e0o li\u00ean quan v\u00e0\/ho\u1eb7c ph\u00e1t sinh t\u1eeb S\u1ea3n Ph\u1ea9m k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m r\u1ee7i ro c\u1ee7a S\u1ea3n Ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c chuy\u1ec3n cho Kh\u00e1ch H\u00e0ng tr\u1eeb khi do l\u1ed7i c\u1ee7a C\u00f4ng ty g\u00e2y ra.<\/p>\n\n\n\n<p>12.2 \u0110\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng v\u00e0\/ho\u1eb7c b\u1ea5t k\u1ef3 tr\u00e1ch nhi\u1ec7m kh\u00e1c c\u1ee7a C\u00f4ng Ty (n\u1ebfu c\u00f3 ph\u00e1t sinh) s\u1ebd \u0111\u01b0\u1ee3c gi\u1edbi h\u1ea1n t\u1ed1i \u0111a l\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a \u0110\u01a1n \u0110\u1eb7t H\u00e0ng \u0111\u00f3.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_13_Bao_luu_quyen_quyet_dinh_cuoi_cung_cua_cong_ty\"><\/span><strong>\u0110i\u1ec1u 13. B\u1ea3o l\u01b0u quy\u1ec1n quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u1ee7a c\u00f4ng ty<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>13.1 C\u00f4ng Ty b\u1ea3o l\u01b0u quy\u1ec1n quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n\n\n<p>13.2 \u00c1p d\u1ee5ng Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u00e3i \u0111\u1ed1i v\u1edbi S\u1ea3n Ph\u1ea9m, c\u00e1c \u0111i\u1ec1u ki\u1ec7n, th\u1eddi h\u1ea1n, quy \u0111\u1ecbnh v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch kh\u00e1c li\u00ean quan \u0111\u1ebfn c\u00e1c Ch\u01b0\u01a1ng Tr\u00ecnh Khuy\u1ebfn M\u00e3i.<\/p>\n\n\n\n<p>13.3 X\u1eed l\u00fd khi\u1ebfu n\u1ea1i v\u00e0 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p c\u1ee7a Kh\u00e1ch H\u00e0ng li\u00ean quan \u0111\u1ebfn S\u1ea3n Ph\u1ea9m v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 ph\u00e1t sinh trong c\u00e1c giao d\u1ecbch tr\u00ean Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p>13.4 \u0110\u1ed1i v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p t\u1ea1i \u0110i\u1ec1u 12.1, Kh\u00e1ch H\u00e0ng s\u1ebd kh\u00f4ng khi\u1ebfu n\u1ea1i, khi\u1ebfu ki\u1ec7n v\u1ec1 nh\u1eefng quy\u1ebft \u0111\u1ecbnh c\u1ee7a C\u00f4ng Ty.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_14_Su_dung_Website_App_Phong_Vu\"><\/span><strong>\u0110i\u1ec1u 14. S\u1eed d\u1ee5ng Website\/ App Phong V\u0169<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>14.1 C\u00f4ng Ty b\u1ea3o l\u01b0u t\u1ea5t c\u1ea3 c\u00e1c quy\u1ec1n, k\u1ec3 c\u1ea3 quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 v\u1edbi n\u1ed9i dung c\u1ee7a Website\/ App Phong V\u0169. C\u00f4ng Ty kh\u00f4ng c\u1ea5p cho Kh\u00e1ch H\u00e0ng b\u1ea5t k\u1ef3 quy\u1ec1n cho ph\u00e9p ho\u1eb7c quy\u1ec1n t\u00e0i s\u1ea3n n\u00e0o li\u00ean quan \u0111\u1ebfn n\u1ed9i dung c\u1ee7a Website\/ App Phong V\u0169.<\/p>\n\n\n\n<p>14.2 N\u1ed9i dung \u0111\u01b0\u1ee3c \u0111\u0103ng tr\u00ean Website\/ App Phong V\u0169 ph\u1ee5c v\u1ee5 cho m\u1ee5c \u0111\u00edch tham kh\u1ea3o c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch H\u00e0ng. Kh\u00e1ch H\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ea3i v\u1ec1, sao ch\u00e9p, s\u1eed d\u1ee5ng, t\u00e1i s\u1ea3n xu\u1ea5t ho\u1eb7c tham kh\u1ea3o b\u1ea5t k\u1ef3 n\u1ed9i dung n\u00e0o cho m\u1ee5c \u0111\u00edch kinh doanh ho\u1eb7c th\u01b0\u01a1ng m\u1ea1i.<\/p>\n\n\n\n<p>14.3 C\u00f4ng Ty b\u1ea3o l\u01b0u quy\u1ec1n v\u00f4 hi\u1ec7u h\u00f3a v\u00e0o b\u1ea5t c\u1ee9 l\u00fac n\u00e0o v\u1edbi b\u1ea5t k\u1ef3 t\u00e0i kho\u1ea3n, t\u00ean \u0111\u0103ng nh\u1eadp v\u00e0\/ho\u1eb7c m\u1eadt kh\u1ea9u n\u00e0o \u0111\u01b0\u1ee3c ch\u1ecdn b\u1edfi Kh\u00e1ch H\u00e0ng n\u1ebfu (theo \u00fd ki\u1ebfn c\u1ee7a C\u00f4ng Ty) Kh\u00e1ch H\u00e0ng kh\u00f4ng tu\u00e2n th\u1ee7 theo \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y.<\/p>\n\n\n\n<p>14.4 C\u00f4ng Ty c\u00f3 quy\u1ec1n t\u1ea1m d\u1eebng ho\u1ea1t \u0111\u1ed9ng, \u0111i\u1ec1u ch\u1ec9nh ho\u1eb7c s\u1eeda ch\u1eefa Website\/ App Phong V\u0169 t\u1ea1i b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Dieu_15_Quy_dinh_chung\"><\/span><strong>\u0110i\u1ec1u 15. Quy \u0111\u1ecbnh chung<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>15.1 C\u00e1c Ch\u00ednh S\u00e1ch, quy \u0111\u1ecbnh \u0111\u01b0\u1ee3c d\u1eabn chi\u1ebfu trong n\u1ed9i dung c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y.<\/p>\n\n\n\n<p>15.2 Khi truy c\u1eadp, t\u1ea1o l\u1eadp v\u00e0 x\u00e1c nh\u1eadn \u0110\u01a1n \u0110\u1eb7t H\u00e0ng tr\u00ean Website\/ App Phong V\u0169 \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c Kh\u00e1ch H\u00e0ng \u0111\u00e3 \u0111\u1ecdc, hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd t\u1ea5t c\u1ea3 c\u00e1c n\u1ed9i dung c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n. C\u00f4ng Ty c\u00f3 quy\u1ec1n thay \u0111\u1ed5i, ch\u1ec9nh s\u1eeda, b\u1ed5 sung n\u1ed9i dung c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, vi\u1ec7c thay \u0111\u1ed5i, ch\u1ec9nh s\u1eeda, b\u1ed5 sung \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan v\u00e0 s\u1ebd c\u00f3 hi\u1ec7u l\u1ef1c sau khi \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ch\u00ednh th\u1ee9c tr\u00ean Website\/ App Phong V\u0169. Vi\u1ec7c Kh\u00e1ch H\u00e0ng ti\u1ebfp t\u1ee5c giao d\u1ecbch sau khi \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n \u0111\u01b0\u1ee3c thay \u0111\u1ed5i c\u00f3 hi\u1ec7u l\u1ef1c \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c Kh\u00e1ch H\u00e0ng \u0111\u00e3 \u0111\u1ecdc, hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd c\u00e1c n\u1ed9i dung c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n V\u00e0 \u0110i\u1ec1u Ki\u1ec7n sau khi \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt. C\u00f4ng Ty l\u01b0u \u00fd: Kh\u00e1ch H\u00e0ng vui l\u00f2ng c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean v\u00e0 \u0111\u1ecdc k\u1ef9 \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n giao d\u1ecbch.<\/p>\n\n\n\n<p>15.3 Ngh\u0129a v\u1ee5 c\u1ee7a C\u00f4ng Ty v\u00e0 Kh\u00e1ch H\u00e0ng \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh chi ti\u1ebft t\u1ea1i c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y.<\/p>\n\n\n\n<p>15.4 \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y v\u00e0 m\u1ecdi v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong quan h\u1ec7 h\u1ee3p \u0111\u1ed3ng gi\u1eefa C\u00f4ng Ty v\u00e0 Kh\u00e1ch H\u00e0ng \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh v\u00e0 gi\u1ea3i th\u00edch theo lu\u1eadt ph\u00e1p Vi\u1ec7t Nam. M\u1ecdi tranh ch\u1ea5p, kh\u00e1c bi\u1ec7t, khi\u1ebfu n\u1ea1i ph\u00e1t sinh t\u1eeb\/ho\u1eb7c li\u00ean quan \u0111\u1ebfn n\u1ed9i dung c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y, c\u00e1c giao d\u1ecbch th\u00f4ng qua Website\/ App Phong V\u0169 s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng tr\u00ean tinh th\u1ea7n thi\u1ec7n ch\u00ed trong v\u00f2ng ba m\u01b0\u01a1i (30) ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y ph\u00e1t sinh tranh ch\u1ea5p, tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng trong th\u1eddi h\u1ea1n, tranh ch\u1ea5p s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft t\u1ea1i c\u01a1 quan Nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n\n\n\n<p>15.5 N\u1ebfu b\u1ea5t k\u1ef3 n\u1ed9i dung n\u00e0o c\u1ee7a c\u00e1c \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y b\u1ecb c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n xem l\u00e0 v\u00f4 hi\u1ec7u ho\u1eb7c kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n, th\u00ec t\u00ednh hi\u1ec7u l\u1ef1c c\u1ee7a c\u00e1c n\u1ed9i dung kh\u00e1c trong \u0110i\u1ec1u Kho\u1ea3n v\u00e0 \u0110i\u1ec1u Ki\u1ec7n n\u00e0y kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00e0o m\u1eebng Kh\u00e1ch H\u00e0ng \u0111\u1ebfn v\u1edbi website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed www.phongvu.vn (\u201cWebsite phongvu.vn\u201d) v\u00e0 \u1ee9ng d\u1ee5ng b\u00e1n h\u00e0ng Phong V\u0169 (\u201cApp Phong V\u0169\u201d) (Website phongvu.vn v\u00e0 App Phong V\u0169 sau \u0111\u00e2y \u0111\u01b0\u1ee3c g\u1ecdi chung l\u00e0 \u201cWebsite\/ App Phong V\u0169\u201d) \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi C\u00f4ng Ty C\u1ed5 Ph\u1ea7n Th\u01b0\u01a1ng M\u1ea1i \u2013 D\u1ecbch V\u1ee5 Phong V\u0169. [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":87748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[74],"tags":[],"_links":{"self":[{"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/posts\/87722"}],"collection":[{"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/comments?post=87722"}],"version-history":[{"count":2,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/posts\/87722\/revisions"}],"predecessor-version":[{"id":87735,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/posts\/87722\/revisions\/87735"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/media\/87748"}],"wp:attachment":[{"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/media?parent=87722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/categories?post=87722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phongvu.vn\/cong-nghe\/wp-json\/wp\/v2\/tags?post=87722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}